Last updated: September 2026
Cancel 15 or more days before arrival for a full refund, minus a $15 processing fee. How much is refunded depends on how far ahead of your arrival date you cancel. These terms apply to all reservations booked directly with Firefly Hill Country unless otherwise specified at the time of booking.
15 or more days before arrival
Full refund, minus a $15 processing fee.
8 to 14 days before arrival
Half of your total stay is refunded.
Within 7 days of arrival, or on the day of arrival
No refund.
Cancellations are handled by our team — you can’t cancel a booking from your account online. Please contact us as soon as possible at reservations@staytexas.com or call (830) 999-2694. Cancellations are effective as of the date we receive your request.
If you choose to leave before your scheduled check-out date, no refund will be provided for the unused nights.
If you do not check in on your scheduled arrival date and do not contact us, the reservation will be treated as a no-show and no refund will be issued.
Date changes and other modifications are subject to availability and may result in a price adjustment. Please contact us to discuss any changes to your reservation.
In cases of documented emergencies, natural disasters, or government-imposed travel restrictions, we may offer modified cancellation terms at our discretion. Please contact us to discuss your situation.
Reservations made through third-party platforms (Airbnb, VRBO, Booking.com, etc.) are subject to the cancellation policies of those platforms. Please refer to the platform through which you booked for their specific terms.
Questions about our cancellation policy? Reach out at reservations@staytexas.com.